Shipping policy

Shopping Online

Thank you for shopping with Otahuhu Shoes. All prices on the Otahuhu Shoes website are in New Zealand dollars and include GST.

Stock Availability

While we endeavor to keep our stock levels accurate at all times, all orders are subject to availability and on occasion, the stock level showing on the website may be incorrect. If an item is purchased and is not available at the time of dispatch, your order will be refunded immediately.

Shipping Rates

New Zealand

Auckland $15

North Island $20

South Island $25

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Australia $70

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Delivery Arrangements

All orders will be delivered using NZ Post  to the NZ address in your order. Once your order has been shipped, we will send you a confirmation email, including the Track & Trace reference number for your package. You will be able to track delivery of your package by clicking on the tracking number in the email.

If no one is available at your address to take delivery, you will receive a ‘card to call’, advising you that the products have been returned to their premises. In that case, please contact them to rearrange delivery.

Your order should be sent within one working day from the date of your order and delivered within three to ten working days after our confirmation email that your order has been shipped, subject to customs clearance and payment of duty/tax if any applicable. If your order does not arrive within this time frame, please contact us using the contact page on our site or by email to us at sales@otahuhushoes.co.nz. For us to help you quickly, please include your order number.

For Overseas orders DHL will be used.